EMS Call Receiver

Rural Metro Fire Department; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

AMR is hiring an EMS Call Receiver in Massachusetts for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to support patient care.

Starting wage is $21.65 per hour. Ideal candidates have EMS or telecommunications dispatch experience, strong English literacy, and the ability to document and report accurately while handling multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Understands and applies Emergency Medical Dispatch concepts per AMR standards.
• Allocates EMS resources using rules and approved protocols.
• Maintains completeness and accuracy of paperwork before shift end.
• Performs data entry including State Run Report data entry.
• Generates reports and verifies accuracy.
• Locates incident scenes and determines safest fastest routes.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies and procedures.
• Adheres to request formats in receiving service calls.
• Operates equipment including computers, printers, 911 equipment, recording devices, and phones.

Skills

Clear radio/telephone communication

Typing speed

Multitasking

Basic computer applications

Equipment operation

Data entry

English literacy (written)

Documentation accuracy

Education

High school diploma or equivalent

EMS/public safety dispatcher experience (1+ year)

Medical or telecommunications training (minimal)

Tools

911 equipment

Printers

Recording devices

Telephones

Computer applications

Job description

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

$21.65 per hour

We’re hiring EMS Call Receiversthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMRis one of Global Medical Response(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options.