EMS Dispatch Shift Leader

Richmond Ambulance Authority; Richmond (VA); On-site; USD 29,000 - 31,000; Full time

Job summary

Richmond Ambulance Authority seeks a Communications Lieutenant to supervise EMS communications, ensure call processing accuracy, and coordinate resource deployment. The role reports to the Communications Captain and supports continuity of 24/7 service.

The position emphasizes leadership, staff development, and adherence to IAED, HIPAA, and OEMS standards within a dynamic, high-demand environment in Richmond, VA.

Qualifications

• High school diploma or GED; Associate’s degree preferred.
• Certified EMT in Virginia (or higher) or ability to obtain within one year.
• Minimum of three years’ experience in emergency communications or public safety dispatch.
• EMD certification through a recognized provider (NAED, APCO, or equivalent).
• EMD-Q certification or ability to obtain within 6 months.
• Proficiency in CAD, radio, and telephony systems.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Provides direct oversight of communications personnel during assigned shifts.
• Monitors call processing, dispatch accuracy, and CAD entry compliance.
• Supports real-time system status management and coordinates resource allocation.
• Leads shift briefings, task delegation, and workload distribution.
• Escalates incidents and operational disruptions as required.
• Monitors future shift schedules and communicates needs to leadership.
• Participates in incident command and mass casualty logistics.

Skills

Leadership

Communication skills

EMD certification

EMD-Q certification

Public safety dispatch

Education

High school diploma or GED

Associate degree preferred

Tools

CAD

Radio systems

Telephony systems

Job description

Richmond Ambulance Authority seeks a Communications Lieutenant to supervise EMS communications, ensure call processing accuracy, and coordinate resource deployment. The role reports to the Communications Captain and supports continuity of 24/7 service.

The position emphasizes leadership, staff development, and adherence to IAED, HIPAA, and OEMS standards within a dynamic, high-demand environment in Richmond, VA.