EMS Dispatch & Customer Care Specialist

Richmond County Ambulance; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Richmond County Ambulance in New York, NY seeks a Call Receiver to answer and triage undirected calls, directing them to the proper resources while delivering top customer service.

Under the Director of Communications, you will operate a multi-line phone system, document using CAD, and maintain a calm, professional demeanor. The role requires a high school diploma, a 40 wpm typing speed, and availability for various shifts.

Qualifications

• High school diploma or equivalent.
• Ability to type at least forty (40) words per minute.
• Must be able to sit for an extended period of time and wear a telephone headset.
• Demonstrated background in successful customer service.

Responsibilities

• Demonstrate exceptional customer service skills with both internal and external customers.
• Maintain a calm and professional demeanor at all times.
• Answer, evaluate and prioritize incoming telephone calls while communicating effectively with all callers to obtain complete information to determine need.
• Demonstrate ability to communicate clearly and professionally both verbally and in writing.
• Develop a high degree of familiarity with Company service areas and medical facilities.
• Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport.
• Demonstrate the ability to professionally and courteously 'control the call' in difficult interactions and effectively direct the flow of the conversation.
• Demonstrate the ability to take direction, work independently and as part of a group.
• Operate a computer terminal and demonstrate proficiency with the Microsoft Office Suite.
• Operate multi-line computerized phone system.
• Simultaneously document all phone transactions using a computer aided dispatch (CAD) program

Skills

Customer service

Clear communication

Typing 40 wpm

Microsoft Office

CAD program

Multi-line phone system

Education

High school diploma or equivalent

Tools

CAD program

Microsoft Office Suite

Multi-line phone system

Job description

Richmond County Ambulance in New York, NY seeks a Call Receiver to answer and triage undirected calls, directing them to the proper resources while delivering top customer service.

Under the Director of Communications, you will operate a multi-line phone system, document using CAD, and maintain a calm, professional demeanor. The role requires a high school diploma, a 40 wpm typing speed, and availability for various shifts.