Airport Emergency Communications Dispatcher

Richmond International; Richmond, Northern (VA, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Richmond International Airport in Virginia is seeking a Communications Officer/Dispatcher to manage emergency and routine communications, monitor CCTV, and coordinate dispatch for police, fire, and airport operations.

You will work with multi-channel radio, multi-line phones, and computer systems to relay critical information under pressure while delivering professional service to airlines, tenants, and the public.

Qualifications

• Be at least 18 years of age.
• High school diploma or GED required; 1 year related experience preferred.
• Multi-channel radio system and multi-line phone system experience preferred.

Responsibilities

• Monitor CCTV and respond to calls via radio, phone, and computer.
• Dispatch officers to emergency and non-emergency incidents on Airport property.
• Input data into various computer systems and perform queries.
• Coordinate with police, fire, and airport operations and mutual aid as needed.
• Provide professional customer service to airlines, tenants and the public.
• Learn and use CAD/RMS systems and maintain logs.
• Maintain Lost and Found log and assist passengers.
• Support staff with coverage as required.

Skills

Calm under pressure

Effective communication

Data entry

Discretion & confidentiality

Team coordination

Problem solving

Education

High school diploma or GED

Tools

Multi-channel radio system

Multi-line phone system

Microsoft Office

Job description

Richmond International Airport in Virginia is seeking a Communications Officer/Dispatcher to manage emergency and routine communications, monitor CCTV, and coordinate dispatch for police, fire, and airport operations.

You will work with multi-channel radio, multi-line phones, and computer systems to relay critical information under pressure while delivering professional service to airlines, tenants, and the public.