Per Diem Emergency Dispatcher II

City-of-Richmond,-Ca; Richmond (CA); On-site; USD 42,000 - 62,000; Part time

Job summary

The City of Richmond seeks a Communications Dispatcher II - Per Diem to field urgent calls and coordinate emergency responses for police, fire, and other units. You will operate multiple communications systems, collect critical information, and ensure timely dispatch during shifts that vary month-to-month.

You will train junior dispatchers, maintain logs, and comply with all safety and operational standards in a fast-paced public safety environment.

Qualifications

• High School diploma or GED equivalent.
• 18 months of full-time experience performing public safety dispatch duties, the ability to type a minimum of 30 words per minute.
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.

Responsibilities

• Receives calls from citizens and other agencies requesting emergency and non-emergency services.
• Evaluates information to determine jurisdiction, priority, staff availability, and equipment needed, and transfers calls for service outside of jurisdiction.
• Processes calls for ambulance services using Emergency Medical Dispatch (EMD) protocol to provide first aid, CPR, AED support, and other pre-arrival instructions.
• Dispatches police, fire, and other public safety units in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area, and location of the call.
• Provides responding units with pertinent information such as suspect information, warrant, probation and parole information, vehicle registration status, license status, premise, and subject history.
• Operates a variety of communication equipment, including radio transmitters and receivers, computerized communication terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment.
• Provides callers with established instructions for emergency medical situations.
• Prepares complete and accurate records and logs.
• Provides training to Communications Dispatcher I’s and Communications Call Takers. Reviews work for accuracy and compliance with standards.
• Required to work various shifts associated with a 24-hour, 365-day operation and required to wear a uniform.

Skills

Time management

Calm under pressure

Emergency dispatch

Leadership

Typing 30 WPM

Education

High School diploma or GED

Job description

The City of Richmond seeks a Communications Dispatcher II - Per Diem to field urgent calls and coordinate emergency responses for police, fire, and other units. You will operate multiple communications systems, collect critical information, and ensure timely dispatch during shifts that vary month-to-month.

You will train junior dispatchers, maintain logs, and comply with all safety and operational standards in a fast-paced public safety environment.