EMS Dispatch Operator: Fast-Paced CAD & Call Triage

Heartland EMS, INC; Dublin (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Heartland EMS, INC in Georgia is seeking a Dispatch Operator to coordinate ambulance and NET unit deployments based on call information. The role requires quick decision-making and strong communication with field teams.

You will manage multiple phone lines, document conversations, and use the CAD system to dispatch units while ensuring accurate data entry and unit availability. EMS experience is preferred, but training is provided.

Qualifications

• High school diploma or GED required.
• EMS, Dispatcher and/or CAD experience preferred.
• Ability to multitask and make quick decisions in a busy environment.
• General knowledge of cities and highways within Georgia.
• Experience in customer service and multi-line phone handling.

Responsibilities

• Prioritize incoming ambulance and NET call requests.
• Operate multiple phone lines (cellular and land).
• Use CAD System to dispatch units and monitor availability.
• Communicate clearly with Field & Operations personnel.
• Document all call details and dispatch information.
• Assist with data entry and other duties as assigned.

Skills

Multitasking

Clear communication

Geography knowledge (GA)

Customer service

EMS/Dispatcher experience

Education

High school diploma or GED

Tools

CAD System

Job description

Heartland EMS, INC in Georgia is seeking a Dispatch Operator to coordinate ambulance and NET unit deployments based on call information. The role requires quick decision-making and strong communication with field teams.

You will manage multiple phone lines, document conversations, and use the CAD system to dispatch units while ensuring accurate data entry and unit availability. EMS experience is preferred, but training is provided.