Dispatcher

Priority Ondemand; Roswell (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Priority Ondemand in Roswell, GA is seeking a Dispatcher to handle emergency and non-emergency ambulance call intake and unit coordination. The role requires accurate information gathering, fast, courteous communication, and adherence to EMS policies and culture.

Responsibilities include operating the telephone system and radio paging, prioritizing needs, and relaying information to crews and management. A six‑month introductory probationary period applies.

Qualifications

• High School Diploma or GED is required.
• Excellent Customer Service Skills are essential.
• Computer skills: Microsoft Office (Excel, Word) are required.
• Good organizational skills are necessary for efficient dispatching.

Responsibilities

• Take calls and gather essential information for EMS transports.
• Coordinate two‑way radio and paging system for EMS units.
• Prioritize service based on urgency and available information.
• Prepare daily reports and communicate updates to management.

Skills

Customer service skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Job Details

Job Location: Roswell, GA 30076

Position Type: Central EMS

Job Category: Dispatch / Communications

Summary

The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non‑emergency transports. They are to follow Central EMS policies, protocols, and culture. Employees hired into this position are subject to a six‑month introductory probationary period.

Essential Duties and Responsibilities

Operator is responsible for proper operation of the telephone system including handling requests for emergency and non‑emergency ambulance service in a fast, courteous, and professional manner; obtaining all pertinent information needed for service and patient account with accuracy being paramount. The operator should handle non‑emergent requests with accuracy, taking messages, and forwarding callers to other departments when necessary. The operator must be able to prioritize service based on nature of need and information obtained.

The operator is responsible for proper operation of two‑way radio and paging system, including dispatch of E.M.S. units in both emergency and non‑emergency nature; receive, process, and relay all pertinent information from patient to crew; ensure safety of patient and crew. The operator is responsible for determination of what equipment and personnel should be utilized based on information received; consultation with immediate manager, shift commander and/or other management to ensure efficiency; providing assistance as quickly as possible.

The operator should utilize preschedule call information to coordinate scheduled resources for the following day in an effective manner. The operator may be required to report information including, but not limited to, daily call statistics, facility use, unit utilization, and transport information to operations and management.

The operator should be knowledgeable of expectations and Standard Operating Procedures. The operator should commit oneself to quality of service offered and overall goals of service; commit to highest level of service for both external and internal users; maintain knowledge of market and facility specifics; be familiar with market area; and report areas of concern to appropriate member(s) of management, dependent on nature.

The operator should maintain status of all available resources and utilize them in an efficient manner and obtain information for preventative maintenance. The operator should complete daily reports to provide all pertinent information to those individuals replacing them.

Qualifications

• High School Diploma or GED
• Excellent Customer Service Skills
• Computer Skills: Microsoft Office, Excel, Word
• Good organizational skills