Onsite EMS Dispatcher: CAD & Rapid Response

Allegiance Mobile Health; Carrollton (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Allegiance Mobile Health in Carrollton, TX is seeking an Emergency Medical Dispatch Clerk on site. You will take 911 and non-emergency calls, determine transportation needs, and coordinate ambulance and wheelchair van resources.

The role requires strong customer service, ability to stay calm under pressure, and familiarity with CAD systems. A high school diploma and EMD/CPR certifications are required or obtained within six months.

Qualifications

• Requires High School Diploma or equivalent.
• EMD certification and CPR required or obtained within six months.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Receive and process 911 and non-emergency calls for ambulance/EMS assistance.
• Utilize CAD system to monitor and control unit locations and movements.
• Coordinate pre-scheduled/non-emergency transportation requests.
• Provide routing and vehicle-type recommendations based on patient needs.
• Maintain clear communication with customers and facilities regarding delays or changes.
• Deliver excellent customer service and problem-solve to ensure smooth transports.

Skills

Customer service

Multitasking

Problem solving

Geography knowledge

Written & verbal communication

Teamwork

Judgment under pressure

Public safety collaboration

Education

High School Diploma or equivalent

Emergency Medical Dispatch Certificate

CPR certification

Tools

CAD system

Job description

Allegiance Mobile Health in Carrollton, TX is seeking an Emergency Medical Dispatch Clerk on site. You will take 911 and non-emergency calls, determine transportation needs, and coordinate ambulance and wheelchair van resources.

The role requires strong customer service, ability to stay calm under pressure, and familiarity with CAD systems. A high school diploma and EMD/CPR certifications are required or obtained within six months.