EMS Dispatch Coordinator – Non-Emergent Transports

Mobile Medical Response; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mobile Medical Response in Saginaw, MI is seeking a Customer Care Representative to manage non-emergent transports for ambulances, wheelchair vans, and cabs. This entry-level, full-time role centers on accurate recording, coordinating and dispatching transports to ensure timely service.

The position requires strong communication, basic office skills, and a basic understanding of insurance billing. A high school diploma and valid Michigan driver license are required; EMS dispatch experience is

Qualifications

• Medical office experience and familiarity with insurance billing practices preferred.
• EMS dispatch and field experience preferred.
• Obtain Emergency Medical Dispatcher (EMD) certification within first 6 months of employment.
• Excel in customer relations and demonstrate positive, professional behavior.
• Ability to communicate effectively both verbally and in writing, in the English language.
• Possess and maintain a valid Michigan driver license.
• Ability to organize tasks and insure timely completion of all projects.
• Advanced computer skills including the ability to utilize a computer PC with Windows operating system.
• Ability to operate office equipment, including but not limited to, copier, fax machine, scanner, monitor, multi-line telephone, printer, typewriter and calculator.
• Proficiency with Microsoft Word and Excel.
• Skilled in typing, data entry, electronic filing and document retrieval.
• Must be at least 18 years old.

Responsibilities

• Manage non-emergent transports for ambulances, wheelchair vans, and cabs.
• Dispatch and coordinate resources to meet scheduled transports.
• Maintain professional customer service via phone and radio.
• Develop relationships with facility callers and area supervisors.
• Provide quotes for patient payment when requested.

Skills

Customer service

Communication

Typing

Data entry

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Mobile Medical Response in Saginaw, MI is seeking a Customer Care Representative to manage non-emergent transports for ambulances, wheelchair vans, and cabs. This entry-level, full-time role centers on accurate recording, coordinating and dispatching transports to ensure timely service.

The position requires strong communication, basic office skills, and a basic understanding of insurance billing. A high school diploma and valid Michigan driver license are required; EMS dispatch experience is