Customer Care Representative/Non-Emergent

Mobile Medical Response Inc; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Mobile Medical Response Inc in Michigan seeks a Customer Care Representative to coordinate non-emergent transports for ambulances, wheelchair vans, and cabs.

You will handle scheduling, pre-authorizations, and ensure timely dispatch while maintaining professional communication with facilities. The role requires strong computer skills, English proficiency, and a valid Michigan driver license. This position is on site in Michigan and offers a collaborative work environment.

Qualifications

• Experience in medical office settings preferred.
• EMS dispatch and field experience preferred.
• Must communicate effectively in writing and speaking English.
• Ability to obtain ABN and verify pre-authorization information.
• High school diploma required.

Responsibilities

• Receive, record, coordinate, and dispatch non-emergent transports.
• Verify resource availability for the daily transfer load.
• Provide timely dispatching via radio and Navigator.
• Maintain professional, customer service-oriented relationships with facility callers.
• Obtain ABN as needed and review PCS for compliance billing.
• Communicate daily workflow changes to dispatch personnel.
• Perform other duties as assigned.

Skills

Customer service

Effective communication

Data entry

Office equipment operation

Microsoft Word

Microsoft Excel

English language

Typing

Education

High School Diploma

Tools

Windows OS

Job description

Supervisory Responsibilities: NoneObjective: The Customer Care Representative is responsible and accountable for receiving, recording, coordinating and dispatching all non-emergent transports for ambulances, wheelchair vans, and cabs.Essential Duties:Know and support the Mission Statement, Policy/Procedures and standards of MMR.Obtain pre-authorization information for scheduled trips, when applicable.Verify appropriate resource availability for the daily transfer load.Provide appropriate and professional dispatching (via radio, Navigator, etc.) of MMR resources in a timely manner. This includes keeping track of all appropriate resources to ensure the correct unit is sent and arrives on time for scheduled transports.Behave in a collegial and customer service-oriented manner (via phone and radio) at all times.Develop and maintain excellent working relationships with facility callers.Proactively communicate scheduled transports to other dispatch personnel and area supervisors, when necessary.Provide quotes upon request for patient payment.Determine level of need (ALS/BLS, Carevan, Cab) for each request for service.Obtain an Advance Beneficiary Notice (ABN) as needed.Review Physician’s Certification Statement (PCS) for completion and compliance billing (medical necessity).Keep management and the appropriate field providers advised of any changes to the daily workflow.Perform other duties as assigned.Medical office experience and familiarity with insurance billing practices preferredEMS dispatch and field experience preferredObtain Emergency Medical Dispatcher (EMD) certification within first 6 months of employmentExcel in customer relations and demonstrate positive, professional behaviorAbility to communicate effectively both verbally and in writing, in the English languagePossess and maintain a valid Michigan driver licenseAbility to organize tasks and insure timely completion of all projectsAdvanced computer skills including the ability to utilize a computer PC with Windows operating systemAbility to operate office equipment, including but not limited to, copier, fax machine, scanner, monitor, multi-line telephone, printer, typewriter and calculatorProficiency with Microsoft Word and ExcelSkilled in typing, data entry, electronic filing and document retrievalHigh School DiplomaMust be at least 18 years oldPhysical Factors: Suitable dexterity to operate standard office equipment. Capability to stand or sit for extended periods of time.Working Conditions: Most work is done in a typical office setting with daily exposure in all other department areas.