EMS Dispatch & Communications Specialist

Nuvance; Danbury (CT); On-site; USD 26,000 - 52,000; Full time

Job summary

Northwell Health Ambulance CT seeks an EMS dispatcher responsible for handling incoming calls, dispatching resources via CAD, and providing frontline clerical support to EMS leadership. The role requires EMT certification, strong English communication, and multitasking in a fast-paced environment.

The dispatcher will coordinate with field staff, verify trip details, and maintain clear documentation while ensuring compliance and smooth operation of the ambulance system in Connecticut.

Qualifications

• EMT training and certification required.
• High School diploma or equivalent with 6+ months dispatcher experience preferred.

Responsibilities

• Handle incoming calls and dispatch with prioritization and follow-up.
• Monitor CAD systems and communications channels; relay and document service requests.
• Provide clerical support to EMS administration; track incidents and staffing.

Skills

Communication

Data entry

Multitasking

Active listening

English (oral & written)

Education

EMT certification

High School Diploma

Tools

CAD software

Job description

Northwell Health Ambulance CT seeks an EMS dispatcher responsible for handling incoming calls, dispatching resources via CAD, and providing frontline clerical support to EMS leadership. The role requires EMT certification, strong English communication, and multitasking in a fast-paced environment.

The dispatcher will coordinate with field staff, verify trip details, and maintain clear documentation while ensuring compliance and smooth operation of the ambulance system in Connecticut.