EMS Communications Dispatcher & Coordination Specialist

Northwell Health; Syosset (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwell Health is seeking an Emergency Medical Dispatcher to answer requests for ambulance services and enter them into the system using MPDS/ProQA guidelines. The role involves prioritizing calls, coordinating resources, and maintaining accurate ambulance records.

The position requires a NYS EMT certification, AHA CPR certification, and 1–3 years of technical experience. High school diploma or equivalent is required.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years of technical experience are required.
• Valid New York State EMT certification is required.
• AHA Healthcare Provider CPR certification is required.

Responsibilities

• Answer requests for emergency medical service utilizing MPDS cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.
• Works on routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
• Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
• Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.
• Follows dispatch orders adhering to approved policies and procedures.
• Maintains accurate records for ambulances.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
• Handles and coordinates scheduled transports in a timely manner.
• Clarifies policies or procedures, and any other matters that may occur, as appropriate.
• Participates in all required safety and back-up drills.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.

Skills

Emergency Medical Dispatch

MPDS/ProQA

Record keeping

Education

High School Diploma or equivalent

NYS EMT certification

AHA CPR certification

Job description

Northwell Health is seeking an Emergency Medical Dispatcher to answer requests for ambulance services and enter them into the system using MPDS/ProQA guidelines. The role involves prioritizing calls, coordinating resources, and maintaining accurate ambulance records.

The position requires a NYS EMT certification, AHA CPR certification, and 1–3 years of technical experience. High school diploma or equivalent is required.