EMS Dispatch Specialist for Urgent Medical Calls

County Emergency Communications; Volcano (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers for the Volcano area of Hawaii. The role involves handling urgent medical calls, confirming locations and contact details, and guiding responders under established protocols.

Training and certification requirements vary by agency and assignment. Dispatchers may work extended hours, weekends, and overnight shifts as part of continuous emergency communications operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers for the Volcano area of Hawaii. The role involves handling urgent medical calls, confirming locations and contact details, and guiding responders under established protocols.

Training and certification requirements vary by agency and assignment. Dispatchers may work extended hours, weekends, and overnight shifts as part of continuous emergency communications operations.