EMS Critical Transport Dispatcher

MedStar Health; Lanham (MD); On-site; USD 38,000 - 58,000; Full time

Job summary

MedStar Health is seeking a Critical Transport Communications Specialist to coordinate emergency and non-emergency patient transports, manage dispatch for helicopters and ambulances, and maintain real-time GIS tracking. The role emphasizes safety, accuracy, and excellent customer service while interfacing with physicians, EMS, and law enforcement.

Responsibilities include coordinating transport requests, providing clear communications across radio systems, ensuring documentation in multiple

Qualifications

• Requires keyboarding skills (>60 words/minute preferred).
• Ability to remain calm and prioritize tasks under stress.
• Strong communication and customer service abilities are essential.

Responsibilities

• Oversee operational policies and act as SME for Communication Center procedures.
• Coordinate patient transport logistics for helicopter and ambulance operations.
• Implement emergency response protocols and participate in disaster communications.
• Dispatch helicopters and communicate across multiple radio systems to relay critical information.
• Perform QA tasks, documentation, and maintain equipment readiness.

Skills

Proficient keyboarding

Ability to stay calm

Communication skills

Education

High School Diploma or GED

EMS/communications training

Tools

GIS

Radio communication systems

Job description

MedStar Health is seeking a Critical Transport Communications Specialist to coordinate emergency and non-emergency patient transports, manage dispatch for helicopters and ambulances, and maintain real-time GIS tracking. The role emphasizes safety, accuracy, and excellent customer service while interfacing with physicians, EMS, and law enforcement.

Responsibilities include coordinating transport requests, providing clear communications across radio systems, ensuring documentation in multiple