EMS Communications Dispatcher - Critical Emergency Response

County Emergency Communications; Rochester (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

County Emergency Communications in Rochester, WI seeks Emergency Medical Dispatchers to support urgent medical calls using an agency-approved system, gather info, establish priorities, and coordinate resources.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime; CPR certification and EMS credentials may be required; detailed vacancy defines exact qualifications.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

County Emergency Communications in Rochester, WI seeks Emergency Medical Dispatchers to support urgent medical calls using an agency-approved system, gather info, establish priorities, and coordinate resources.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime; CPR certification and EMS credentials may be required; detailed vacancy defines exact qualifications.