EMS Emergency Dispatcher — Critical, 24/7 Call Center Pro

911 Emergency Communications; Dousman (WI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Wisconsin is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, obtain critical details, and coordinate timely responses. The role supports responders with protocol-based guidance and ongoing documentation.

This position may require CPR certification; some vacancies may sponsor training, with overnight or weekend shifts and overtime common in a continuous operations environment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

911 Emergency Communications in Wisconsin is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, obtain critical details, and coordinate timely responses. The role supports responders with protocol-based guidance and ongoing documentation.

This position may require CPR certification; some vacancies may sponsor training, with overnight or weekend shifts and overtime common in a continuous operations environment.