EMS Dispatcher: Fast-Paced Critical Care Coordination

County Emergency Communications; Rochester (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Rochester, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and relay critical information to responders. You will follow approved protocols and may provide instructions before arrival, with duties requiring attention to detail and calm decision-making.

Jobs may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification or the ability to obtain it is preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency medical dispatch

Communication skills

Call taking and data entry

Education

High school diploma

Certification (EMD)

Job description

County Emergency Communications in Rochester, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and relay critical information to responders. You will follow approved protocols and may provide instructions before arrival, with duties requiring attention to detail and calm decision-making.

Jobs may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.