Emergency Medical Dispatcher: Fast-Paced Life-Saving Ops

County Emergency Communications; Ontario (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Ontario, WI is seeking Emergency Medical Dispatchers to support urgent medical responses using approved protocols. You will play a critical role in gathering information and prioritizing actions to ensure rapid, coordinated care.

Duties include receiving calls, confirming locations, prioritizing dispatch priorities, and coordinating ambulance resources. This role may require overnight shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required depending on vacancy.
• EMD certification required or sponsored training may be provided.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call handling

Accurate data entry

Education

High School Diploma

CPR certification

EMD certification

Job description

County Emergency Communications in Ontario, WI is seeking Emergency Medical Dispatchers to support urgent medical responses using approved protocols. You will play a critical role in gathering information and prioritizing actions to ensure rapid, coordinated care.

Duties include receiving calls, confirming locations, prioritizing dispatch priorities, and coordinating ambulance resources. This role may require overnight shifts, weekends, holidays, and overtime.