EMS Emergency Dispatcher — Real-Time Crisis Coordination

County Emergency Communications; Town of Seneca (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Seneca, WI seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and determine response priorities using approved protocols. The role supports ambulance coordination and may provide guidance before responders arrive.

Applicants should have a high school diploma; CPR certification is common, with additional training or certifications sometimes required per vacancy. The position may involve overtime and variable shifts.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Certifications and training may be required per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Seneca, WI seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and determine response priorities using approved protocols. The role supports ambulance coordination and may provide guidance before responders arrive.

Applicants should have a high school diploma; CPR certification is common, with additional training or certifications sometimes required per vacancy. The position may involve overtime and variable shifts.