EMS Call Receiver

AMR; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

AMR is hiring an EMS Call Receiver to answer emergency and non-emergency requests, route transportation, and provide clear communication to ensure quality customer care. The role requires a high school diploma, basic medical or dispatch experience, strong English literacy, and the ability to multitask while handling radios, phones, and computer systems.

Starting compensation is $21.65 per hour, with duties including data entry, report generation, and efficient use of all equipment.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year as an EMS/public safety dispatcher.
• Reading and writing English.
• Clear radio and telephone communication.
• Accurate recording, transmission and reporting of information.
• Efficient use of all assigned equipment.
• Ability to manage multiple tasks simultaneously.
• Good typing skills with speed and accuracy.

Responsibilities

• Understands and applies Emergency Medical Dispatch concepts per AMR standards.
• Allocates EMS resources using approved protocols.
• Completes and ensures accuracy of paperwork each shift.
• Performs shift data entry and related reporting.
• Generates applicable reports and verifies accuracy.
• Locates incident scenes and selects the safest, fastest routes.
• Relays instructions from supervisors and emergency information.
• Keeps knowledge of policies, procedures, and memorandums up to date.
• Follows established request-for-service formats and parameters.
• Maintains knowledge and use of equipment (computer, printers, 911 gear, recording devices, phones).

Skills

English literacy

Multitasking

Typing speed

Data entry

Radio/phone communications

Equipment operation

EMS dispatcher experience

Healthcare experience

Education

High school diploma or equivalent

Tools

911 equipment

Recording devices

Computer systems

Job description

More Information about this Job

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

$21.65 per hour

We’re hiring EMS Call Receiversthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviorskeep care at the center, raise your hand,seek to understand, find a way together and be accountableuniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Starting Compensation : $21.65 per hour. Check out our careers sitebenefits pageto learn more about our benefit options.