Dispatcher

APCO International; Spokane (WA); On-site; USD 36,000 - 56,000; Full time

Job summary

AMR is hiring dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign/routes transportation requests and communicate clearly in all situations to ensure quality support and care for our customers.

Responsibilities include interpreting EMS dispatch standards, proper resource allocation, precise paperwork, and accurate data entry. You will use 911 and related equipment to relay information and generate reports, while adhering to

Qualifications

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Maintain accurate paperwork before shift end.
• Enter data accurately for the shift; include State Run Report data entry as assigned.
• Generate applicable reports and verify accuracy.
• Locate incident scenes and determine safest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Stay updated on company policies and procedures.
• Follow established request-for-service protocols.
• Be proficient with all assigned equipment including 911 systems and phones.

Skills

Clear radio communication

Typing

Data entry

Multitasking

Reading and writing English

Computer applications

Education

High school diploma or equivalent

Tools

EMS radio equipment

911 equipment

Job description

More Information about this Job

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Medical training or telecommunications experience.
• 1+ years' experience as an EMS or public safety dispatcher.

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Salary Range:

$25.93 - $40.59 DOE (This rate applies to 12 hour shift and average 44 per week)

Check out our careers site benefits page to learn more about our benefit options.