Associate Call Taker

Global Medical Response; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

Global Medical Response in Massachusetts is hiring an EMS Call Receiver to respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and provides clear communication to ensure quality care for our customers.

Responsibilities include following Emergency Medical Dispatch protocols, allocating EMS resources, and ensuring complete and accurate paperwork and data entry for each shift.

Qualifications

• High school diploma or equivalent required.
• At least 1 year EMS or public safety dispatcher experience or relevant training.
• Strong English reading and writing skills.
• Ability to record, transmit, and report information accurately.

Responsibilities

• Respond to emergency and non-emergency calls and route requests.
• Follow dispatch protocols and allocate EMS resources as needed.
• Complete shift paperwork accurately before end of shift.
• Enter shift data and state Run Reports with accuracy.
• Generate reports and verify information for quality control.
• Maintain knowledge of policies, procedures, and memoranda.
• Relay instructions from supervisors via radio and telephone.
• Operate equipment including 911 systems and recording devices.

Skills

Typing speed

English literacy

Radio communication

Multitasking

Computer basics

Education

High school diploma or equivalent

EMS/public safety dispatcher experience

Tools

911 equipment

Recording devices

Telephones

Job description

EMS Call Receiver

$21.65 per hour

We're hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response's GMR family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options.