Call Receiver - Located in Medley, FL

American Medical Response; Medley (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

American Medical Response in Medley, FL is seeking a Call Receiver Associate for a full-time role. The position centers on call-taking and ambulance dispatch, with pre-arrival instructions and careful data entry to support EMS operations.

Ideal candidates will have EMS/dispatcher experience, a HS diploma, and strong English communication and typing abilities. Join a team dedicated to rapid, accurate crisis response and patient care.

Qualifications

• Minimum 1 year EMS or Public Safety Dispatcher experience.
• High school diploma or equivalent.
• Strong reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Accurate data entry and reporting.
• Proficient with basic computer applications.
• Ability to multitask in a fast-paced environment.
• Good typing speed and accuracy for emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Respond to customer needs accordingly.
• Implement EMS dispatch concepts per established standards and company protocols.
• Allocate EMS resources using approved protocols.
• Maintain accurate paperwork before shift end.
• Enter data accurately for the shift and state Run Report data entry.
• Generate applicable reports and verify accuracy.
• Locate incident scenes and determine safest routes when possible.
• Relaying instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Adhere to policies and procedures.
• Seek ongoing professional growth through education and conferences.
• Maintain professional conduct and interpersonal service.
• Adhere to information systems security policies and training.
• Perform other duties as assigned.

Skills

Typing speed

Radio/phone communication

Data entry

Multitasking

Basic computer applications

Reading and writing English

Equipment operation

Education

High school diploma or equivalent

EMS/Public Safety Dispatcher experience

Job description

FULL-TIME Opportunity

Located in Medley, FL

More Information About This Job

Call Receiver Associate

Hourly rates starting at $17.25+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

JOB SUMMARY

It is the responsibility of the Call Receiver Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Call Receiver Associate will offer pre-arrival instructions as indicated.

ESSENTIAL FUNCTIONS/DUTIES

• Respond to customer needs accordingly.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocates EMS (Emergency Medical Services) resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Perform other duties as assigned

QUALIFICATIONS

• One (1) Year as an EMS or Public Safety Dispatcher
• High School Diploma or Equivalent
• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.