Associate Call Taker

Global Medical Response; Waco (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Global Medical Response in Waco, TX, is hiring a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests and ensure clear communication to support quality patient care.

The role requires a high school diploma, English proficiency, strong typing and data entry, multitasking, and the ability to operate dispatch equipment. Experience as an EMS or public safety dispatcher is preferred.

Qualifications

• High school diploma or equivalent.
• EMS or public safety dispatcher experience preferred.
• Strong reading and writing in English.
• Ability to communicate clearly on radio/telephone.
• Accurate data entry and reporting.
• Ability to multitask and use dispatch equipment.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests using approved protocols.
• Maintain accurate paperwork and data entry for shifts.
• Generate and verify applicable reports.
• Assist in locating scenes and selecting safest routes.
• Relay instructions from supervisors and manage communications.
• Maintain knowledge of company policies and procedures.
• Follow established parameters for service requests.
• Operate dispatch equipment including 911 systems and telephones.

Skills

EMS dispatcher experience

English fluency

Typing skills

Multitasking

Clear communication

Data entry

Basic computer skills

Education

High school diploma

Job description

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry.

Why Choose AMR?

Why Choose AMR? AMR is one of Global Medical Response ’s (GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

GMR’s Core Behaviors keep care at the center, raise your hand,seekto understand, find a way together and be accountableuniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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