Call Receiver

REACH Air Medical Services; City of Syracuse (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

AMR in Syracuse, NY is hiring a Call Taker Associate to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests and communicate clearly to ensure quality support for our customers.

The ideal candidate has a high school diploma, EMS or dispatcher experience, excellent English, and the ability to multitask while operating radios and telephones. Starting pay is $20.52/hr, with raises based on experience and performance.

Qualifications

• High school diploma or equivalent.
• EMS dispatcher experience or telecommunications experience, or at least one year as an EMS/public safety dispatcher.
• Strong reading and writing in English.
• Clear radio and telephone communication skills.
• Accurate data entry and documentation.
• Ability to multitask and operate equipment efficiently.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Provide clear verbal communication to ensure quality of care.
• Maintain accurate and complete paperwork for shifts.
• Enter data accurately and complete State Run Report data as assigned.
• Relay instructions from supervisors and emergency information.
• Stay current on company policies and procedures.
• Operate equipment including computer, printers, 911 equipment, recording devices, and phones.

Skills

EMS dispatcher experience

Clear radio/telephone communication

Typing speed

Multitasking

Education

High school diploma

Job description

Call Taker Associate

Syracuse, NY

Full-Time Opportunity

starting pay: $20.52/hr. and up, based on experience!

We’re hiring Call Taker Associates that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Pay Range: $20.52 - $21.97/hr.

Check out our careers site benefits page to learn more about our benefit options.