Transfer Center Coordinator

Global Medical Response; North Highlands (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Global Medical Response is seeking a Dispatcher to handle emergency and non-emergency calls, assign EMS resources, and ensure accurate data entry and reporting. The role requires clear English communication, basic computer use, and prior EMS/dispatch familiarity.

The position is full-time in a fast-paced environment, with emphasis on safety, accuracy, and adherence to established protocols. Candidates should be able to multitask and operate standard dispatch equipment efficiently.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience required, or 1+ year EMS/public safety dispatcher experience.
• Excellent reading/writing skills in English.
• Clear radio/telephone communication capabilities.
• Accurate data entry and report generation.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests using approved protocols.
• Maintain accurate paperwork and data entry for each shift.
• Generate and verify shift reports and state run data as needed.
• Relay instructions from supervisors and monitor communications.
• Stay informed on policies, procedures, and equipment use.
• Handle multiple tasks simultaneously and demonstrate typing speed.

Skills

Typing speed

Radio communication

English proficiency

EMS dispatcher experience

Computer basics

Education

High school diploma

Tools

AMR dispatch software

Emergency communications equipment

Job description

More Information about this Job

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

$XX,XXX.XX sign-on bonus with commitment

$XX.00 - $XX.00 per hour or salary rate

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?AMRis one ofGlobal Medical Response's(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.