EMS 911 Dispatcher: Fast-Paced, Critical Call Center

Cataldo Ambulance Business Trust; Lawrence (MA); Sur place; USD 34 000 - 44 000; Plein temps

Résumé du poste

Cataldo Ambulance Business Trust in Lawrence, MA is seeking a full-time Emergency Medical Dispatcher (EMD) to be the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances with pre-arrival instructions.

You will coordinate EMS resources, communicate arrival times with healthcare facilities, and maintain accurate records while multitasking in a fast-paced 911 call center, including non-emergency medical

Qualifications

• EMD, CPR, and 911 certifications required.
• Experience in EMS/Public Safety dispatch or minimal medical/telecommunications training.
• Strong verbal and written communication under stress.
• Must pass background check and MA CORI annually.

Responsabilités

• Answer and process emergency and non-emergency calls, assess location and nature of emergencies.
• Dispatch EMS resources including ALS, BLS, and Wheelchair Van.
• Provide medical instructions to callers while responders are en route.
• Monitor field personnel locations using GPS and CAD systems.
• Maintain accurate real-time records of calls and incident times.
• Multitask data entry 20-30 words per minute with active listening during calls.

Connaissances

Verbal communication

Multitasking

Analytical skills

Teamwork

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Cataldo Ambulance Business Trust in Lawrence, MA is seeking a full-time Emergency Medical Dispatcher (EMD) to be the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances with pre-arrival instructions.

You will coordinate EMS resources, communicate arrival times with healthcare facilities, and maintain accurate records while multitasking in a fast-paced 911 call center, including non-emergency medical