24/7 Life-Saving EMS Dispatcher (Call Center)

911 Emergency Communications; Fayville (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Fayville, MA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and determine priorities. The role requires adherence to EMS dispatch protocols and coordination with responders to ensure rapid, safe outcomes.

Responsibilities include gathering incident details, providing protocol instructions, and maintaining accurate call documentation. Training opportunities and certification support may be offered based on assignment and

Qualifications

• High school diploma or equivalent required; Emergency Medical Dispatcher certification preferred.
• CPR certification and additional coursework may be required.
• EMD certification preferred; exact qualifications depend on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Receive calls

Verify location

Ask triage questions

Determine priority

Coordinate ambulance resources

Provide protocol instructions

Document call processing

Quality review participation

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

911 Emergency Communications in Fayville, MA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and determine priorities. The role requires adherence to EMS dispatch protocols and coordination with responders to ensure rapid, safe outcomes.

Responsibilities include gathering incident details, providing protocol instructions, and maintaining accurate call documentation. Training opportunities and certification support may be offered based on assignment and