911 Emergency Medical Dispatch Specialist

Cataldo Ambulance Service Inc.; Malden (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cataldo Ambulance Service Inc. seeks an Emergency Medical Dispatcher (EMD) to be the essential first contact for 911 medical emergencies in Massachusetts.

The role involves gathering critical information, determining response levels, and dispatching ambulances with pre-arrival instructions to callers. Responsibilities include handling emergency and non-emergency calls, coordinating ALS/BLS/Wheelchair van resources, and communicating arrival times to facilities while using GPS and CAD systems to

Qualifications

• High school diploma or GED required.
• EMD, CPR, and 911 certifications required.
• Experience or familiarity with EMS/telecommunications is preferred.

Responsibilities

• Answer and process emergency and non-emergency calls, assessing nature and location.
• Gather relevant information rapidly and dispatch appropriate resources.
• Provide step-by-step medical instructions to callers while responders are en route.
• Monitor resources, coordinate arrivals with facilities, and manage logistics.
• Maintain accurate real-time records and operate dispatch terminals.

Skills

Excellent verbal communication

Written communication

Multitasking under pressure

Teamwork

Analytical skills

Education

High school diploma or GED

Tools

CAD systems

MS Office

Job description

Cataldo Ambulance Service Inc. seeks an Emergency Medical Dispatcher (EMD) to be the essential first contact for 911 medical emergencies in Massachusetts.

The role involves gathering critical information, determining response levels, and dispatching ambulances with pre-arrival instructions to callers. Responsibilities include handling emergency and non-emergency calls, coordinating ALS/BLS/Wheelchair van resources, and communicating arrival times to facilities while using GPS and CAD systems to