EMR Support Specialist: Data, Compliance & Enhancements

PHOENIX PHYSICAL THERAPY; Cranberry Township (Butler County); On-site; USD 55,000 - 85,000; Full time

Job summary

PHOENIX PHYSICAL THERAPY in Cranberry Township, PA, is seeking an EMR Support Analyst to provide frontline EMR user support, data integrity, and system administration. You will manage user accounts, assist with upgrades, and collaborate with vendors to resolve issues, while maintaining HIPAA compliance and data privacy.

The role emphasizes process improvements, automation opportunities, and cross-functional collaboration to ensure high-quality service delivery and efficient EMR operations across

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• Prior experience supporting EMR/EHR systems in a healthcare environment preferred
• Experience in a remote or distributed support environment is a plus

Responsibilities

• Deliver Level I EMR user support and resolve record issues.
• Document, track, and resolve incidents with SLAs and KPIs.
• Onboard and administer EMR user accounts and provider setup.
• Assist with EMR upgrades, service packs, and feature rollouts.
• Collaborate with vendors to troubleshoot technical issues.
• Ensure HIPAA and Medicare compliance in daily operations.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Customer service mindset

Teamwork

Problem solving

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

MS Office

Ticketing systems

Data analysis tools

Job description

PHOENIX PHYSICAL THERAPY in Cranberry Township, PA, is seeking an EMR Support Analyst to provide frontline EMR user support, data integrity, and system administration. You will manage user accounts, assist with upgrades, and collaborate with vendors to resolve issues, while maintaining HIPAA compliance and data privacy.

The role emphasizes process improvements, automation opportunities, and cross-functional collaboration to ensure high-quality service delivery and efficient EMR operations across