EHR Support & Optimization Analyst

Abraxas Youth & Family Services; Pennsylvania; On-site; USD 70,000 - 95,000; Full time

Job summary

Apis Services, Inc. in Pennsylvania seeks an experienced EHR Support Analyst to ensure seamless operation and optimization of electronic health records across affiliate organizations.

You will provide technical support, troubleshoot issues, train users, and collaborate with clinical, billing, IT, and vendor teams to improve system functionality while maintaining data integrity and HIPAA compliance. Strong communication, analytical skills, and knowledge of HL7/FHIR and SQL help drive continuous

Qualifications

• Bachelor’s degree in Health Information Management, IT, CS, or related field or equivalent combination of education and work experience.
• 3+ years working with Electronic Health Record systems in healthcare settings.
• Strong understanding of clinical workflows, billing processes, and HIPAA/privacy standards.
• Experience troubleshooting software issues and providing end-user support.

Responsibilities

• Provide first and second-level EHR user support, resolving defects and guiding users on system use.
• Collaborate with clinical, administrative staff, IT, and vendors to tailor EHR functionality.
• Create user documentation and training materials to enhance staff proficiency.
• Monitor system performance and coordinate upgrades or fixes with IT and vendors.
• Ensure compliance with healthcare privacy regulations and organizational policies.

Skills

Communication

Analytical thinking

Troubleshooting

Education

Bachelor’s degree in Health Information Management, Information Technology, Computer Science, or related field

Tools

myAvatar

myEvolv

Credible

SQL

Job description

Apis Services, Inc. in Pennsylvania seeks an experienced EHR Support Analyst to ensure seamless operation and optimization of electronic health records across affiliate organizations.

You will provide technical support, troubleshoot issues, train users, and collaborate with clinical, billing, IT, and vendor teams to improve system functionality while maintaining data integrity and HIPAA compliance. Strong communication, analytical skills, and knowledge of HL7/FHIR and SQL help drive continuous