EMR Support Analyst

PHOENIX PHYSICAL THERAPY; Cranberry Township (Butler County); On-site; USD 55,000 - 85,000; Full time

Job summary

PHOENIX PHYSICAL THERAPY in Cranberry Township, PA, is seeking an EMR Support Analyst to provide frontline EMR user support, data integrity, and system administration. You will manage user accounts, assist with upgrades, and collaborate with vendors to resolve issues, while maintaining HIPAA compliance and data privacy.

The role emphasizes process improvements, automation opportunities, and cross-functional collaboration to ensure high-quality service delivery and efficient EMR operations across

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• Prior experience supporting EMR/EHR systems in a healthcare environment preferred
• Experience in a remote or distributed support environment is a plus

Responsibilities

• Deliver Level I EMR user support and resolve record issues.
• Document, track, and resolve incidents with SLAs and KPIs.
• Onboard and administer EMR user accounts and provider setup.
• Assist with EMR upgrades, service packs, and feature rollouts.
• Collaborate with vendors to troubleshoot technical issues.
• Ensure HIPAA and Medicare compliance in daily operations.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Customer service mindset

Teamwork

Problem solving

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

MS Office

Ticketing systems

Data analysis tools

Job description

Job Details

Job Location: IT PA - Cranberry Township, PA 16066

Position Type: Full Time

Position Summary

The EMR Support Analyst provides frontline support and operational management of the organization’s Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations.

The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.

Key Responsibilities

End-User Support & Ticket Management

• Deliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updates


• Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIs


• Identify and escape complex issues to Level II support or vendors as needed


• Maintain high customer satisfaction through responsive and effective support

Data & System Administration

• Manage referral source tables, including validation, auditing, and data cleanup


• Administer EMR user accounts, onboarding support, and non-credentialed provider setup


• Monitor and resolve failed system processes (e.g., fax routing issues)


• Support patient data extraction for business, marketing, and operational needs

Implementation & Optimization

• Assist with EMR upgrades, service packs, and new feature rollouts


• Support system testing, validation, and quality assurance processes


• Participate in EMR implementations, including data migration and M&A integration activities


• Collaborate with vendors to troubleshoot and resolve technical issues

Process Improvement & Automation

• Identify opportunities to improve workflows, automation, and system efficiency


• Assist in vendor integrations, including electronic referrals and AI-driven enhancements


• Contribute to reporting, analytics, and metrics related to system performance and compliance

Collaboration & Communication

• Partner with cross-functional teams to support operational and clinical needs


• Provide reporting and insights related to referral compliance and organizational productivity


• Maintain clear, professional communication across all levels of the organization

Compliance & Continuous Learning

• Ensure adherence to HIPAA, Medicare, and organizational compliance standards


• Stay current on EMR functionality, enhancements, and industry best practices


• Actively pursue ongoing professional development and knowledge growth

QualificationsQualifications

Education & Experience

• Bachelor's degree in Information Technology, Business, or a related field


• Prior experience supporting EMR/EHR systems in a healthcare environment preferred


• Experience in a remote or distributed support environment is a plus

Technical Skills

• Basic understanding of software development lifecycle (SDLC) and change management practices


• Proficiency with Microsoft Office and general technical troubleshooting


• Experience with ticketing systems and data analysis/reporting tools preferred

Core Competencies

• Strong analytical and problem-solving skills


• High attention to detail and commitment to data accuracy


• Excellent verbal and written communication skills
  
• Ability to prioritize, multitask, and manage time effectively in a fast-paced environment


• Self-motivated, dependable, and team-oriented with a strong customer service mindset


• Consistently deliver high-quality, compliant, and timely support