EMR & Windows Desktop Support Specialist

Revel Staffing; Marysville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Revel Staffing in the United States is seeking a full-time Desktop Support Technician to support and maintain computer systems across departments, ensuring optimal workstation performance. You will troubleshoot issues in person, by phone, email, or ticketing system, with focus on Windows, Office 365, EMR systems, and network devices.

HIPAA training preferred. This role requires strong customer service, detail orientation, and collaborative teamwork in a healthcare environment; some college

Qualifications

• Experience supporting Windows and Office 365 in a healthcare setting.
• Hands-on hardware and software troubleshooting experience.
• Familiarity with Electronic Medical Record (EMR) systems.
• HIPAA training/certification preferred.
• Excellent communication and customer service skills.
• Strong documentation and attention to detail.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing/work order system.
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems.
• Assist with Cisco VOIP phone system support.
• Work with network cabling, jacks, printers, scanners, and other peripherals.
• Maintain inventory records and documentation for break/fix activity.
• Assist with training materials, user guides, and instructional documentation as needed.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

PC hardware+

Windows OS

Office 365

Customer service

Education

Some college coursework in CS/IT

HIPAA training/certification

Tools

EMR systems

Cisco VOIP

Job description

Revel Staffing in the United States is seeking a full-time Desktop Support Technician to support and maintain computer systems across departments, ensuring optimal workstation performance. You will troubleshoot issues in person, by phone, email, or ticketing system, with focus on Windows, Office 365, EMR systems, and network devices.

HIPAA training preferred. This role requires strong customer service, detail orientation, and collaborative teamwork in a healthcare environment; some college