Windows & EMR Desktop Support Specialist

Revel Staffing; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Revel Staffing is seeking a full-time Desktop Support Technician to maintain workstation hardware, software, and EMR systems in a healthcare setting. You will troubleshoot issues in person or remotely, with a strong focus on patient data privacy and service quality.

The role requires solid knowledge of Windows, Office 365, hardware, and EMC/EMR workflows, along with Cisco VOIP support. Excellent communication and documentation skills are essential.

Qualifications

• Experience in supporting PCs, desktops, and peripherals in a healthcare setting.
• Strong knowledge of Windows OS and Office 365.
• Experience supporting Electronic Medical Record systems preferred.
• Hands-on hardware and software troubleshooting experience.
• Experience supporting computer equipment, peripherals, and network-connected devices.
• Strong analytical, research, and problem-solving skills.
• Excellent customer service and communication skills.
• High attention to detail and ability to document work accurately.
• Team-oriented in a collaborative healthcare environment.
• Some college-level coursework in computer science or IT related field preferred.
• HIPAA training/certification required.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing/work order system.
• Support Microsoft Windows, Office 365, and EMR systems.
• Assist with Cisco VOIP phone system support.
• Work with network cabling, jacks, printers, scanners, and other peripherals.
• Maintain inventory records and documentation for break/fix activity.
• Assist with training materials, user guides, and instructional documentation as needed.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

PC hardware

Windows OS

Office 365

EMR systems

Troubleshooting

Customer service

Documentation

Healthcare environment

Education

College coursework in CS/IT

Tools

Cisco VOIP

Job description

Revel Staffing is seeking a full-time Desktop Support Technician to maintain workstation hardware, software, and EMR systems in a healthcare setting. You will troubleshoot issues in person or remotely, with a strong focus on patient data privacy and service quality.

The role requires solid knowledge of Windows, Office 365, hardware, and EMC/EMR workflows, along with Cisco VOIP support. Excellent communication and documentation skills are essential.