EMR Help Desk Specialist (Hybrid)

Empath Health; West Palm Beach (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits

Industry-leading PTO

Tuition reimbursement

Job summary

Empath Health in West Palm Beach, FL, seeks an Application Support/EMR Help Desk Specialist to join our hybrid team. You’ll provide EMR (HCHB) user support, respond to tickets, troubleshoot issues, and document resolutions, with on-call rotation to ensure smooth patient care.

The ideal candidate has an associate degree or equivalent, at least 1 year in a help desk or patient care setting, and familiarity with EMR systems. We offer comprehensive benefits and growth opportunities.

Qualifications

• Associate’s degree or equivalent preferred.
• Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
• Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
• Healthcare terminology and systems preferred.
• Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
• Experience with EMR required (Home Care Home Base preferred)

Responsibilities

• EMR (HCHB) user support of clinical applications.
• Respond to incoming service tickets, troubleshoot issues, and document resolutions
• Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
• Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments

Skills

Customer service

EMR software

Troubleshooting

Data extraction & reporting

Communication

Education

Associate’s degree or equivalent

Tools

Home Care Home Base

Outlook

Job description

Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.

This full-time position works Monday through Friday, 8:30 a.m. – 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.

What You’ll Do

• Responsible for EMR (HCHB) user support of clinical applications.
• Respond to incoming service tickets, troubleshoot issues, and document resolutions
• Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
• Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments

Why Join Empath Health?

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Growth That Lasts: Advance through education, training, and tuition reimbursement.
• A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate’s degree or equivalent preferred.
• Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
• Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
• Healthcare terminology and systems preferred.
• Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
• Experience with EMR required (Home Care Home Base preferred)

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health’s online employment application, please contact [e-mail].

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