Hybrid EMR Help Desk Specialist - Patient Care IT Support

Empath Health

West Palm Beach (FL)

Hybrid

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Benefits

Industry-leading PTO

Tuition reimbursement

Job summary

Empath Health in West Palm Beach, FL, seeks an Application Support/EMR Help Desk Specialist to join our hybrid team. You’ll provide EMR (HCHB) user support, respond to tickets, troubleshoot issues, and document resolutions, with on-call rotation to ensure smooth patient care.

The ideal candidate has an associate degree or equivalent, at least 1 year in a help desk or patient care setting, and familiarity with EMR systems. We offer comprehensive benefits and growth opportunities.

Qualifications

Associate’s degree or equivalent preferred.
Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
Healthcare terminology and systems preferred.
Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
Experience with EMR required (Home Care Home Base preferred)

Responsibilities

EMR (HCHB) user support of clinical applications.
Respond to incoming service tickets, troubleshoot issues, and document resolutions
Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments