EMR & Clinic Operations Specialist

Paycom; Forest Hills (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Paycom is seeking a Clinical Operations Coordinator to enhance the efficiency of primary care practices by optimizing EMR functionality, ensuring regulatory compliance, and driving quality improvement initiatives.

You will collaborate with clinical and administrative leadership to standardize workflows, improve patient care outcomes, and support population health initiatives across locations. Strong communication and training skills are essential for success.

Qualifications

• 2–3 years of experience in a healthcare setting, preferably in clinical operations or EMR support.
• Hands-on experience with eClinicalWorks (eCW) strongly preferred; super user status.
• Certifications in healthcare IT or clinical office management are a plus.
• Experience with OSHA/HIPAA compliance is desirable.

Responsibilities

• Provide first-level EMR support and troubleshoot workflow issues for eCW users.
• Configure and optimize EMR templates, order sets, and smart forms.
• Support regulatory compliance activities and quality improvement initiatives.
• Assist with clinic operations, personnel training, and process standardization.
• Coordinate with IT and vendors to resolve interface and system issues.
• Promote efficient patient flow and documentation accuracy.

Skills

eCW super user

EMR workflows

Regulatory knowledge

Communication skills

Training & coaching

MS Office

Education

LPN / RN certification preferred

CEHRS/CMOM or similar

Tools

eClinicalWorks (eCW)

Microsoft Office Suite

Job description

Paycom is seeking a Clinical Operations Coordinator to enhance the efficiency of primary care practices by optimizing EMR functionality, ensuring regulatory compliance, and driving quality improvement initiatives.

You will collaborate with clinical and administrative leadership to standardize workflows, improve patient care outcomes, and support population health initiatives across locations. Strong communication and training skills are essential for success.