Clinical Operations Coordinator

Paycom; Forest Hills (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Paycom is seeking a Clinical Operations Coordinator to enhance the efficiency of primary care practices by optimizing EMR functionality, ensuring regulatory compliance, and driving quality improvement initiatives.

You will collaborate with clinical and administrative leadership to standardize workflows, improve patient care outcomes, and support population health initiatives across locations. Strong communication and training skills are essential for success.

Qualifications

• 2–3 years of experience in a healthcare setting, preferably in clinical operations or EMR support.
• Hands-on experience with eClinicalWorks (eCW) strongly preferred; super user status.
• Certifications in healthcare IT or clinical office management are a plus.
• Experience with OSHA/HIPAA compliance is desirable.

Responsibilities

• Provide first-level EMR support and troubleshoot workflow issues for eCW users.
• Configure and optimize EMR templates, order sets, and smart forms.
• Support regulatory compliance activities and quality improvement initiatives.
• Assist with clinic operations, personnel training, and process standardization.
• Coordinate with IT and vendors to resolve interface and system issues.
• Promote efficient patient flow and documentation accuracy.

Skills

eCW super user

EMR workflows

Regulatory knowledge

Communication skills

Training & coaching

MS Office

Education

LPN / RN certification preferred

CEHRS/CMOM or similar

Tools

eClinicalWorks (eCW)

Microsoft Office Suite

Job description

JOB SUMMARY:The Clinical Operations Coordinator supports the efficient operation of the primary care practice by coordinating clinical workflows, optimizing electronic medical record (EMR) functionality, supporting regulatory compliance, and advancing quality improvement initiatives. This role serves as a key operational resource for providers and staff by promoting standardized workflows, accurate documentation, effective communication, and efficient clinic operations.Working collaboratively with clinical and administrative leadership, the Clinical Operations Coordinator supports provider efficiency, population health initiatives, clinic implementation activities, and continuous process improvement to enhance operational performance and patient care outcomes.ESSENTIAL FUNCTIONS:EMR Administration and User SupportServe as the primary operational resource for eClinicalWorks (eCW) users by providing first-level support, troubleshooting, and workflow guidance.Configure, maintain, and optimize EMR templates, order sets, smart forms, and clinical workflows.Monitor interface functionality and coordinate issue resolution with vendors and IT support.Provide ongoing EMR education and support to providers and staff to promote accurate documentation and efficient system use.Develop and maintain EMR training materials, user guides, and standard operating procedures.Clinical Operations and Workflow ImprovementCollaborate with providers, clinical staff, and leadership to improve clinic efficiency, patient flow, and operational performance.Evaluate operational processes and recommend workflow improvements that enhance productivity, documentation quality, and the patient experience.Assist with the implementation of operational initiatives, policy updates, and standardized workflows across practice locations.Serve as a liaison between leadership and clinic staff to facilitate communication and operational consistency.Regulatory Compliance and Quality ImprovementSupport compliance with HIPAA, OSHA, MIPS, and other applicable regulatory requirements.Conduct documentation, workflow, and compliance audits and coordinate follow-up activities as needed.Monitor data quality and support accurate clinical documentation and coding practices.Assist with quality improvement initiatives by tracking performance measures, identifying opportunities for improvement, and supporting corrective action plans.Population Health and Clinical Program SupportSupport population health initiatives through data collection, quality reporting, medication adherence programs, and preventive care activities.Assist with monitoring quality metrics and regulatory reporting requirements.Collaborate with providers and clinical teams to support organizational quality and performance goals.Clinic Operations and Special ProjectsSupport operational planning and implementation for new clinic locations and practice initiatives.Coordinate EMR configuration, workflow development, and operational readiness for new services or locations.Participate in cross-functional projects that improve clinical operations, patient care, and organizational performance.General ResponsibilitiesMaintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational policies.Demonstrate professionalism, collaboration, and excellent customer service in all interactions.Perform other duties and special projects assigned in support of departmental and organizational objectives.Minimum Job Qualifications:Experience:Minimum 2–3 years of experience in a healthcare setting, preferably in a clinical operations, EMR support, or administrative coordination roleHands-on experience with eClinicalWorks (eCW) strongly preferred- super user preferredExperience in compliance (OSHA, HIPAA)Certifications (Preferred but not required):LPN / RN certification needed to maintain during employment.Certified Electronic Health Records Specialist (CEHRS), Certified Medical Office Manager (CMOM), or similarBLS Certification tracking experience required; clinical licensure (e.g., MA, LPN) a plus but not mandatoryOSHA or HIPAA compliance certification preferredSkills and Competencies:Strong working knowledge of EMR systems (especially eCW- super user status), healthcare workflows, and documentation standardsExcellent communication, training, and interpersonal skillsStrong organizational and multitasking abilitiesKnowledge of healthcare regulations and quality reporting (e.g., MIPS)Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)