Clinical Operations Coordinator

RiseMe; Salisbury (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

RiseMe is seeking a Clinical Operations Coordinator to optimize workflow, EMR use, and regulatory compliance in a primary care setting. You will support providers and staff, enhance documentation quality, and drive continual process improvement across clinic operations.

Responsibilities include EMR administration, workflow optimization, and collaboration with leadership to implement operational initiatives. A strong emphasis on HIPAA/OSHA compliance and quality reporting is expected.

Qualifications

• Minimum 2–3 years in a healthcare setting, with EMR support/coordination preferred.
• Experience with regulatory compliance (HIPAA/OSHA) is advantageous.

Responsibilities

• Serve as primary EMR administrator and provide first-level support for eClinicalWorks.
• Collaborate with providers and staff to improve clinic efficiency and patient flow.
• Support HIPAA/OSHA/MIPS compliance through audits and documentation.
• Assist with population health initiatives and quality reporting.
• Coordinate EMR configuration and operational readiness for new locations or services.
• Maintain confidentiality and provide professional customer service.

Skills

EMR expertise (eCW)

Healthcare workflows

Communication & training

Regulatory knowledge (HIPAA/OSHA/MIPS)

MS Office proficiency

Education

Healthcare administration/related degree

Tools

eCW templates & workflows

Job description

Job Details

Job Location: RDC Main - Salisbury, NC, Salary Range: Undisclosed

JOB SUMMARY

The Clinical Operations Coordinator supports the efficient operation of the primary care practice by coordinating clinical workflows, optimizing electronic medical record (EMR) functionality, supporting regulatory compliance, and advancing quality improvement initiatives. This role serves as a key operational resource for providers and staff by promoting standardized workflows, accurate documentation, effective communication, and efficient clinic operations. Working collaboratively with clinical and administrative leadership, the Clinical Operations Coordinator supports provider efficiency, population health initiatives, clinic implementation activities, and continuous process improvement to enhance operational performance and patient care outcomes.

ESSENTIAL FUNCTIONS

EMR Administration and User Support

Serve as the primary operational resource for eClinicalWorks (eCW) users by providing first-level support, troubleshooting, and workflow guidance. Configure, maintain, and optimize EMR templates, order sets, smart forms, and clinical workflows. Monitor interface functionality and coordinate issue resolution with vendors and IT support. Provide ongoing EMR education and support to providers and staff to promote accurate documentation and efficient system use. Develop and maintain EMR training materials, user guides, and standard operating procedures.

Clinical Operations and Workflow Improvement

Collaborate with providers, clinical staff, and leadership to improve clinic efficiency, patient flow, and operational performance. Evaluate operational processes and recommend workflow improvements that enhance productivity, documentation quality, and the patient experience. Assist with the implementation of operational initiatives, policy updates, and standardized workflows across practice locations. Serve as a liaison between leadership and clinic staff to facilitate communication and operational consistency.

Regulatory Compliance and Quality Improvement

Support compliance with HIPAA, OSHA, MIPS, and other applicable regulatory requirements. Conduct documentation, workflow, and compliance audits and coordinate follow-up activities as needed. Monitor data quality and support accurate clinical documentation and coding practices. Assist with quality improvement initiatives by tracking performance measures, identifying opportunities for improvement, and supporting corrective action plans.

Population Health and Clinical Program Support

Support population health initiatives through data collection, quality reporting, medication adherence programs, and preventive care activities. Assist with monitoring quality metrics and regulatory reporting requirements. Collaborate with providers and clinical teams to support organizational quality and performance goals.

Clinic Operations and Special Projects

Support operational planning and implementation for new clinic locations and practice initiatives. Coordinate EMR configuration, workflow development, and operational readiness for new services or locations. Participate in cross-functional projects that improve clinical operations, patient care, and organizational performance.

General Responsibilities

Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational policies. Demonstrate professionalism, collaboration, and excellent customer service in all interactions. Perform other duties and special projects assigned in support of departmental and organizational objectives.

Qualifications

Minimum Job Qualifications

Experience: Minimum 2–3 years of experience in a healthcare setting, preferably in a clinical operations, EMR support, or administrative coordination role Hands-on experience with eClinicalWorks (eCW) strongly preferred- super user preferred Experience in compliance (OSHA, HIPAA)

Certifications (Preferred but not required)

LPN / RN certification needed to maintain during employment. Certified Electronic Health Records Specialist (CEHRS), Certified Medical Office Manager (CMOM), or similar BLS Certification tracking experience required; clinical licensure (e.g., MA, LPN) a plus but not mandatory OSHA or HIPAA compliance certification preferred.

Skills and Competencies

Strong working knowledge of EMR systems (especially eCW- super user status), healthcare workflows, and documentation standards Excellent communication, training, and interpersonal skills Strong organizational and multitasking abilities Knowledge of healthcare regulations and quality reporting (e.g., MIPS) Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)