Clinical Operations Coordinator

Paycom; Salisbury (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Paycom in Salisbury, NC seeks a Clinical Operations Coordinator to optimize clinic workflows and EMR functionality, ensuring compliant, high-quality care. You will support eClinicalWorks users, maintain templates, and collaborate with leadership to improve efficiency and documentation quality.

Responsibilities include regulatory compliance, population health initiatives, and cross-location project coordination.

Qualifications

• Minimum 2–3 years of experience in a healthcare setting, preferably in clinical operations, EMR support, or administrative coordination.
• Hands-on experience with eClinicalWorks (eCW) strongly preferred; super user appreciated.
• Experience in compliance (OSHA, HIPAA) and documentation practices.

Responsibilities

• Serve as primary EMR operational resource for eCW users; provide first-level support and guidance.
• Collaborate with clinicians and leadership to improve clinic efficiency and patient flow.
• Support HIPAA, OSHA, MIPS compliance; conduct audits and assist with corrective actions.
• Support population health initiatives, quality reporting, and regulatory reporting.
• Coordinate EMR configuration, workflows, and readiness for new services or locations.

Skills

EMR knowledge

Communication

Organizational skills

Training

Microsoft Office

Education

LPN / RN certification

CEHRS

CMOM

BLS Certification

Tools

eClinicalWorks (eCW)

Microsoft Excel

Outlook

Teams

Job description

# Clinical Operations CoordinatorSalisbury, NC 28144## Description**JOB SUMMARY:**The Clinical Operations Coordinator supports the efficient operation of the primary care practice by coordinating clinical workflows, optimizing electronic medical record (EMR) functionality, supporting regulatory compliance, and advancing quality improvement initiatives. This role serves as a key operational resource for providers and staff by promoting standardized workflows, accurate documentation, effective communication, and efficient clinic operations.Working collaboratively with clinical and administrative leadership, the Clinical Operations Coordinator supports provider efficiency, population health initiatives, clinic implementation activities, and continuous process improvement to enhance operational performance and patient care outcomes.**ESSENTIAL FUNCTIONS:****EMR Administration and User Support*** Serve as the primary operational resource for eClinicalWorks (eCW) users by providing first-level support, troubleshooting, and workflow guidance.* Configure, maintain, and optimize EMR templates, order sets, smart forms, and clinical workflows.* Monitor interface functionality and coordinate issue resolution with vendors and IT support.* Provide ongoing EMR education and support to providers and staff to promote accurate documentation and efficient system use.* Develop and maintain EMR training materials, user guides, and standard operating procedures.**Clinical Operations and Workflow Improvement*** Collaborate with providers, clinical staff, and leadership to improve clinic efficiency, patient flow, and operational performance.* Evaluate operational processes and recommend workflow improvements that enhance productivity, documentation quality, and the patient experience.* Assist with the implementation of operational initiatives, policy updates, and standardized workflows across practice locations.* Serve as a liaison between leadership and clinic staff to facilitate communication and operational consistency.**Regulatory Compliance and Quality Improvement*** Support compliance with HIPAA, OSHA, MIPS, and other applicable regulatory requirements.* Conduct documentation, workflow, and compliance audits and coordinate follow-up activities as needed.* Monitor data quality and support accurate clinical documentation and coding practices.* Assist with quality improvement initiatives by tracking performance measures, identifying opportunities for improvement, and supporting corrective action plans.**Population Health and Clinical Program Support*** Support population health initiatives through data collection, quality reporting, medication adherence programs, and preventive care activities.* Assist with monitoring quality metrics and regulatory reporting requirements.* Collaborate with providers and clinical teams to support organizational quality and performance goals.**Clinic Operations and Special Projects*** Support operational planning and implementation for new clinic locations and practice initiatives.* Coordinate EMR configuration, workflow development, and operational readiness for new services or locations.* Participate in cross-functional projects that improve clinical operations, patient care, and organizational performance.**General Responsibilities*** Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational policies.* Demonstrate professionalism, collaboration, and excellent customer service in all interactions.* Perform other duties and special projects assigned in support of departmental and organizational objectives.## Qualifications**Minimum Job Qualifications:****Experience:*** Minimum **2–3 years** of experience in a healthcare setting, preferably in a clinical operations, EMR support, or administrative coordination role* Hands-on experience with **eClinicalWorks (eCW)** strongly preferred- super user preferred* Experience in compliance (OSHA, HIPAA)**Certifications (Preferred but not required):*** LPN / RN certification needed to maintain during employment.* Certified Electronic Health Records Specialist (CEHRS), Certified Medical Office Manager (CMOM), or similar* BLS Certification tracking experience required; clinical licensure (e.g., MA, LPN) a plus but not mandatory* OSHA or HIPAA compliance certification preferred**Skills and Competencies:*** Strong working knowledge of EMR systems (especially eCW- super user status), healthcare workflows, and documentation standards* Excellent communication, training, and interpersonal skills* Strong organizational and multitasking abilities* Knowledge of healthcare regulations and quality reporting (e.g., MIPS)* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)