EMR Cerner Senior Business System Analyst, Technology & Digital

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); On-site; USD 70,000 - 120,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking an EMR Cerner Senior Business System Analyst, Technology & Digital to troubleshoot software/hardware issues, guide clients through steps by phone, email or chat, and escalate complex cases. The role emphasizes diagnosing root causes, documenting solutions, and ensuring IT systems function post-resolution.

The candidate should have a degree in IT or CS and hands-on experience in tech support, with proficiency in Windows/Mac environments and

Qualifications

• Degree in Information Technology, Computer Science or relevant field.
• Experience as Technical Support Engineer, IT Help Desk or similar role.
• Experience with Windows/Mac OS environments.
• Good understanding of computer systems and devices.
• Ability to diagnose and troubleshoot basic issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem solving and communication skills.
• Ability to provide step-by-step technical help, written and verbal.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues including account setup and network config.
• Ask customers targeted questions to understand root cause.
• Track issues through to resolution within agreed time limits.
• Escalate unresolved issues to internal teams when needed.
• Provide prompt and accurate feedback to customers.
• Log issues and maintain documentation and manuals.

Skills

Degree in IT

Technical Support

Windows/Mac

Hardware knowledge

Remote desktop tools

Troubleshooting

Communication skills

Education

Degree in Information Technology or Computer Science

Tools

Remote desktop software

Job description

EMR Cerner Senior Business System Analyst, Technology & Digital

Job Openings EMR Cerner Senior Business System Analyst, Technology & Digital

About the job EMR Cerner Senior Business System Analyst, Technology & Digital

Description:

Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals.

Qualifications:

• Additional Qualifications: Degree in Information Technology, Computer Science, or relevant field.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands on experience with Windows/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.