Clinical IT Support Specialist

Tucker Parker Smith Group (TPS Group); Los Angeles (CA); À distance; USD 44 000 - 50 000; Plein temps

Résumé du poste

The Tucker Parker Smith Group is seeking a Clinical Service Desk Support to deliver technical and application help within a large healthcare environment. You will support clinical users of Cerner EMR, troubleshoot issues, manage accounts, and provide guidance.

The ideal candidate has 2+ years of service desk experience in healthcare, hands-on Cerner/Oracle Health EMR experience, and strong communication skills.

Qualifications

• 2+ years in service desk or IT support in a healthcare setting.
• Hands-on Cerner/Oracle Health EMR experience.
• Strong verbal and written communication and customer service.

Responsabilités

• Provide phone and email support for Cerner EMR and technical issues.
• Troubleshoot and escalate as needed to IT teams.
• Assist with Cerner account creation, access, and password resets.
• Offer basic over-the-phone training on application usage.
• Document incidents and resolutions and maintain support guides.

Connaissances

Customer service

Troubleshooting

Communication

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Cerner EMR

Oracle Health

Active Directory

Description du poste

Employment Type: 6-month Contract-to-Hire

Pay Rate: $32–$36/hour

Schedule: Full-Time

Environment: Healthcare / Medical Enterprise

Position Summary

We are seeking a Clinical Service Desk Support professional to provide technical and application support within a large healthcare environment. This role will primarily support clinical end users utilizing Cerner EMR applications, providing troubleshooting, account support, issue resolution, and basic application guidance.

The ideal candidate has previous service desk experience within a hospital or healthcare setting, hands-on experience supporting an EMR/EHR system, and excellent customer service and communication skills.

Key Responsibilities

• Provide phone and email support for Cerner EMR application and technical issues.
• Troubleshoot user-reported issues and provide timely resolution or escalation to appropriate IT teams.
• Support Cerner user account creation, modifications, access issues, and Active Directory password resets.
• Assist clinical end users with application functionality and provide basic over-the-phone training.
• Coordinate with technical and application support teams to research and resolve more complex issues.
• Document incidents, resolutions, workflows, and support procedures.
• Create and maintain user guides and training documentation.
• Maintain a high level of customer service while supporting users in a fast-paced clinical environment.

Required Qualifications

• High school diploma or equivalent required; associate degree in a related field preferred.
• Minimum 2 years of service desk, help desk, or technical support experience.
• Hands-on Cerner / Oracle Health experience.
• Previous experience supporting an EMR/EHR system.
• Clinical or healthcare environment experience required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to effectively support clinical end users.
• Ability to work independently and appropriately escalated technical issues.

This is a 100% Remote, contract-to-hire opportunity in Los Angeles, CA.