Empowerment & Employment Case Manager

CWS Durham; Lancaster (Lancaster County); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off (18 days; 24 after 2 yrs

Holidays

Sick Days

Life Insurance and AD&D

Disability Insurance

EAP

Health Savings Account

Job summary

CWS-Lancaster is seeking a dedicated Case Manager for Economic Empowerment to provide employment assessment, job counseling, and placement support to clients in our Economic Empowerment Program. You will work with the program manager and partners to identify clients, document services, and drive referrals to opportunities for self-sufficiency.

The role emphasizes trauma-informed care, cultural humility, and collaboration with community partners.

Qualifications

• Bachelor's degree in social work, human services, psychology, public health, or related field or equivalent experience in lieu of degree.
• Minimum 3 years of case management or direct service experience, preferably in a nonprofit or humanitarian setting.
• Strong understanding of trauma-informed, strength-based, and culturally responsive care.
• Excellent communication, documentation, and interpersonal skills.
• Ability to manage diverse caseloads and work effectively under pressure.
• Knowledge of local community resources and social service systems.
• Proficiency in Microsoft 365 and case management software.

Responsibilities

• Conduct intake assessments to determine client needs, risks, and eligibility for services.
• Develop individualized service plans with measurable goals and timelines.
• Provide ongoing case management, monitoring progress, and adjusting plans as needed.
• Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
• Offer crisis intervention and safety planning as appropriate.
• Advocate for clients with external agencies to secure necessary resources.
• Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
• Track client outcomes and prepare reports for internal use and grant compliance.
• Ensure adherence to ethical standards, program protocols, and data privacy regulations.
• Contribute to program development, improvement, and evaluation.
• Support outreach, workshops, and community education activities.
• Participate in trainings to maintain best practices in trauma-informed care, cultural humility, and client advocacy.

Education

Bachelor's degree in social work, human services, psychology, public health, or related field

MSW (Preferred)

Multilingual abilities (Preferred)

Tools

Microsoft 365

Job description

CWS-Lancaster is seeking a dedicated Case Manager for Economic Empowerment to provide employment assessment, job counseling, and placement support to clients in our Economic Empowerment Program. You will work with the program manager and partners to identify clients, document services, and drive referrals to opportunities for self-sufficiency.

The role emphasizes trauma-informed care, cultural humility, and collaboration with community partners.