Empowerment Case Worker: Connect Families to Essential Services

Alliance for Community Empowerment; Norwalk (CT); On-site; USD 45,000 - 55,000; Full time

Job summary

Alliance for Community Empowerment, Inc. seeks a Supportive Services Case Worker to connect clients with essential services and resources. You will engage directly with clients, manage cases, and coordinate with partners to promote self-sufficiency and well-being.

Responsibilities include conducting interviews, evaluating eligibility, developing action plans, and providing referrals. Strong communication and computer skills are essential; CAPTAINS experience is a plus.

Qualifications

• Bachelor's degree in Human Services or related field with 1+ year of experience.
• Associate degree in Human Services or related field with 2+ years of experience.
• High School diploma with 3+ years of experience in human services.
• Knowledge of social service and health agencies in the Greater Bridgeport area.
• Strong verbal, written, and interpersonal communication skills.
• Bilingual skills are a plus but not required.
• Proficiency in computer use, including case management systems.

Responsibilities

• Conduct client interviews, assess eligibility, and enroll in agency programs.
• Assist clients in developing action plans to improve circumstances and achieve self-sufficiency.
• Provide referrals and follow up with community resources for health and social needs.
• Collaborate with clients to create and implement personalized action plans with clear goals.
• Support clients in achieving economic independence through goal-oriented planning.
• Conduct follow-ups with clients every six months and annually to monitor progress.
• Advocate for individuals and families to ensure necessary support.
• Utilize CAPTAINS case management and other required software proficiently.
• Participate in interdisciplinary case conferences to coordinate services effectively.
• Maintain knowledge of local social service and health agencies and foster referral partnerships.
• Develop and maintain a community resource database for client support.
• Prepare reports and enter client data accurately into the system.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer skills

Case management systems

Education

Bachelor's degree in Human Services

Associate degree in Human Services

High School diploma

Tools

CAPTAINS

Job description

Alliance for Community Empowerment, Inc. seeks a Supportive Services Case Worker to connect clients with essential services and resources. You will engage directly with clients, manage cases, and coordinate with partners to promote self-sufficiency and well-being.

Responsibilities include conducting interviews, evaluating eligibility, developing action plans, and providing referrals. Strong communication and computer skills are essential; CAPTAINS experience is a plus.