Case Manager - Economic Empowerment

CWS Durham

Lancaster (Lancaster County)

Hybrid

USD 42,000 - 65,000

Full time

10 days ago

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Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off (18 days; 24 after 2 yrs

Holidays

Sick Days

Life Insurance and AD&D

Disability Insurance

EAP

Health Savings Account

Job summary

CWS-Lancaster is seeking a dedicated Case Manager for Economic Empowerment to provide employment assessment, job counseling, and placement support to clients in our Economic Empowerment Program. You will work with the program manager and partners to identify clients, document services, and drive referrals to opportunities for self-sufficiency.

The role emphasizes trauma-informed care, cultural humility, and collaboration with community partners.

Qualifications

Bachelor's degree in social work, human services, psychology, public health, or related field or equivalent experience in lieu of degree.
Minimum 3 years of case management or direct service experience, preferably in a nonprofit or humanitarian setting.
Strong understanding of trauma-informed, strength-based, and culturally responsive care.
Excellent communication, documentation, and interpersonal skills.
Ability to manage diverse caseloads and work effectively under pressure.
Knowledge of local community resources and social service systems.
Proficiency in Microsoft 365 and case management software.

Responsibilities

Conduct intake assessments to determine client needs, risks, and eligibility for services.
Develop individualized service plans with measurable goals and timelines.
Provide ongoing case management, monitoring progress, and adjusting plans as needed.
Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
Offer crisis intervention and safety planning as appropriate.
Advocate for clients with external agencies to secure necessary resources.
Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
Track client outcomes and prepare reports for internal use and grant compliance.
Ensure adherence to ethical standards, program protocols, and data privacy regulations.
Contribute to program development, improvement, and evaluation.
Support outreach, workshops, and community education activities.
Participate in trainings to maintain best practices in trauma-informed care, cultural humility, and client advocacy.

Education

Bachelor's degree in social work, human services, psychology, public health, or related field

MSW (Preferred)

Multilingual abilities (Preferred)

Tools

Microsoft 365

Job description

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Case Manager for Economic Empowerment is responsible for providing employment assessment, individualized job counseling, job placement, employment-related translation and interpretation services, and case management to eligible clients in the Economic Empowerment Program of CWS-Lancaster. With the goal of self-sufficiency for each individual or family, the Case Manager for Economic Empowerment will work with clients to remove barriers to employment and secure successful job placements that help clients reach financial self-sufficiency. The Case Manager for Economic Empowerment will work closely with the Economic Empowerment Program Manager and area colleagues to identify clients, achieve program goals, document all services provided, and maintain strong networks to drive referrals and create opportunities for participants.

Responsibilities

Client Support & Case Management

Conduct intake assessments to determine client needs, risks, and eligibility for services.
Develop individualized service plans with measurable goals and timelines.
Provide ongoing case management, monitoring progress, and adjusting plans as needed.
Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
Offer crisis intervention and safety planning as appropriate.
Advocate for clients with external agencies to secure necessary resources.

Coordination & Referrals

Maintain strong working relationships with community partners, government agencies, and service providers.
Connect clients to internal and external programs aligned with their goals.
Participate in conferences, interdisciplinary meetings, and collaborative initiatives.

Documentation & Compliance

Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
Track client outcomes and prepare reports for internal use and grant compliance.
Ensure adherence to ethical standards, program protocols, and data privacy regulations.

Program Support & Organizational Engagement

Contribute to program development, improvement, and evaluation.
Support outreach, workshops, and community education activities.
Participate in trainings to maintain best practices in trauma-informed care, cultural humility, and client advocacy.

Perform other duties as assigned.

Job Competencies

Communication: Communicates clearly and concisely in verbal and written forms using established formats and templates; seeks clarification when instructions are unclear and confirms understanding before acting; shares progress updates in a timely, audience-appropriate manner.

Teamwork: Works cooperatively to complete assigned tasks; welcomes feedback and guidance; volunteers support when capacity allows; respects diverse perspectives and builds trust through reliability.

Problem-Solving: Applies established processes and tools to solve straightforward problems; identifies issues early and escalates with proposed options when possible; uses basic analytical techniques to understand root causes.

Program Participant Focus: Demonstrates responsiveness and professionalism with program participants or internal partners; follows service guidelines; escalates issues promptly to ensure timely resolution.

Accountability: Completes assigned tasks reliably and on time; accepts responsibility for errors and corrects them; proactively communicates risks to delivery.

Adaptability: Adjusts to new tasks, feedback, and shifting priorities with a positive attitude; demonstrates resilience and learns from setbacks.

Execution: Completes assigned tasks efficiently and to expected quality standards; proactively seeks help to avoid delays; tracks progress and meets deadlines.

Qualifications

Required

Bachelor's degree in social work, human services, psychology, public health, or related field or equivalent experience in lieu of degree.
Minimum 3 years of case management or direct service experience, preferably in a nonprofit or humanitarian setting.
Strong understanding of trauma-informed, strength-based, and culturally responsive care.
Excellent communication, documentation, and interpersonal skills.
Ability to manage diverse caseloads and work effectively under pressure.
Knowledge of local community resources and social service systems.
Proficiency in Microsoft 365 and case management software.

Preferred

Master’s degree in social work (MSW) or related field.
Experience working with vulnerable populations (e.g., refugees, survivors of violence, those experiencing homelessness).
Multilingual abilities.
Familiarity with federal, state, and local social service regulations.

Special Requirements