Employment Program Manager I - UI Benefits Lead

State of California; California (MO); Hybrid; USD 73,000 - 91,000; Full time

Benefits offered by this job

Telework option

Job summary

The Employment Development Department in California is seeking an Employment Program Manager I to supervise a unit of Employment Program Representatives who determine UI eligibility, conduct fact-finding interviews, and process claims, ensuring accurate, courteous service to internal and external customers.

This first-line management role requires leadership, budgeting, staff development, and adherence to EDD policies.

Qualifications

• Experience in leadership roles overseeing teams delivering public assistance services.
• Ability to manage staff performance, training, and mentoring.
• Strong written and verbal communication skills for customer service.

Responsibilities

• Supervise a unit of staff performing UI eligibility determinations.
• Conduct fact-finding interviews and process claims in compliance with laws.
• Provide prompt, courteous customer service to internal and external customers.
• Lead staff in implementing organizational policies and program changes.
• Prepare and submit reports; manage office administration tasks.

Skills

Leadership

Staff supervision

Customer service

Training

Mentoring

Tools

Microsoft Office

Job description

The Employment Development Department in California is seeking an Employment Program Manager I to supervise a unit of Employment Program Representatives who determine UI eligibility, conduct fact-finding interviews, and process claims, ensuring accurate, courteous service to internal and external customers.

This first-line management role requires leadership, budgeting, staff development, and adherence to EDD policies.