EMPLOYMENT PROGRAM REPRESENTATIVE

Employment Development Department; California (MO); Hybrid; USD 45,253 - 70,419; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

A state government agency in California seeks an Employment Program Representative to assist customers in a call center environment, processing unemployment insurance claims and providing excellent service. Ideal candidates will possess strong customer service skills, computer knowledge, and the ability to handle confidential information. This role offers a hybrid work schedule, a full-time limited term position, and opportunities for future advancement.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle confidential information.
• Strong communication and teamwork skills.

Responsibilities

• Assist customers with unemployment insurance claims.
• Provide accurate and professional service.
• Manage calls efficiently to ensure customer satisfaction.

Skills

Customer service

Computer knowledge

Problem-solving

Education

High school diploma

Job description

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Employment Development Department provided pay range

This range is provided by Employment Development Department. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-500494

Position #(s): 280-019-9194-946

Working Title: Employment Program Representative

Classification: EMPLOYMENT PROGRAM REPRESENTATIVE

$4,055.00 - $4,837.00 A

$4,390.00 - $5,495.00 B

$5,041.00 - $6,310.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Orange County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Work Shift: 8:00am – 5:00pm

Work Week: Monday – Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The primary role of an Employment Program Representative (EPR) is to provide accurate and professional service in a prompt and efficient manner to all customers, both external and internal, in a call center environment. On a daily basis, the EPR will assist customers via the phone to file unemployment insurance claims, determine benefit eligibility, and process claims using electronic/computer systems. The EPR is required to comply with laws, policies and procedures when handling and protecting confidential information.

All aspects pertaining to providing exceptional customer service are expected, ranging from adhering to assigned schedules and duties, the ability to convey a smile over the phone, the ability to listen and anticipate/identify customer’s needs, managing calls to ensure efficient service, and having the ability to turn a negative situation into a positive one, etc.

The ideal candidate asks pertinent questions and strives to understand what the position entails, providing feedback and suggestions in an effort to improve established processes. The ideal candidate must have the ability to work independently and yet understands how their individual effort can influence the ability of a team to meet its goals.

A successful candidate must have sound computer knowledge/skill in order to learn and transition into the Unemployment Insurance (UI) computer programs. Training will be provided for both the UI program and UI computer systems. Travel and/or overtime may be required in order to meet service demands.

This position is headquartered in Anaheim and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to their headquarter office. Travel expenses to and from the assigned headquarters are the responsibility of the employee. Telework would require the candidate to have a high speed internet connection.

***This is a 12 month limited term position with the possibility of being extended and/or becoming permanent based on budget, staffing levels and workload.***

Position exists in Anaheim, CA.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click her e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If You Are Unable To Apply Electronically Through Your CalCareer Account, Please Mail a Completed And Signed State Examination/Employment Application STD Form 678 And Application Package To The Mailing Address Provided In The “Application Instructions’ Section Below And Ensure The Following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Employment Program Representative Bulletin

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/13/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #500494

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control #500494

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Government Administration

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