EMPLOYMENT PROGRAM REPRESENTATIVE

Employment Development Department; California (MO); Hybrid; USD 45,253 - 70,419; Full time

Job summary

A state employment agency is seeking an Employment Program Representative to provide professional customer service in a call center, assisting with unemployment insurance claims and eligibility. The role requires sound computer skills and the ability to communicate effectively. Candidates must demonstrate a commitment to teamwork and drive process improvement. This full-time position offers a hybrid work model and involves various responsibilities, including data processing and compliance with policies.

Qualifications

• Ability to provide accurate customer service in a fast-paced environment.
• Demonstrated capability to comply with laws and policies.
• Ability to turn negative situations into positive outcomes.

Responsibilities

• Assist customers in filing unemployment insurance claims.
• Determine benefit eligibility and process claims.
• Provide feedback for process improvements.

Skills

Customer service skills

Computer skills

Active listening

Job description

EMPLOYMENT PROGRAM REPRESENTATIVE - Employment Development Department

Location: Alameda County, Oakland (Hybrid telework eligible). Telework requires high‑speed internet. Work Shift: 8:00 am – 5:00 pm, Monday–Friday. Job Type: 12‑month limited term (full time).

Pay Range

Base salary: $4,055.00‑$4,837.00 (Classification A)
$4,390.00‑$5,495.00 (Classification B)
$5,041.00‑$6,310.00 (Classification C). Minimum salary applies for new state candidates.

Equal‑Opportunity Employer Statement

The State of California is an equal opportunity employer. All applicants are considered without regard to age, ancestry, color, disability, familial status, gender, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

• Job Code: JC‑500475
• Position #.: 280‑853‑9194‑946
• Working Title: Employment Program Representative
• Classification: EMPLOYMENT PROGRAM REPRESENTATIVE
• Number of Positions: Multiple
• Work Location: Alameda County, Oakland
• Telework: Hybrid (subject to business needs)
• Work Week: Monday‑Friday
• Work Shift: 8:00 am – 5:00 pm
• Expected Duration: 12‑month limited term (may be extended or become permanent)

Department Information

The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers to build California’s economy.

Job Description & Responsibilities

As an Employment Program Representative, you will provide accurate and professional customer service in a call‑center environment, assisting customers in filing unemployment insurance claims, determining benefit eligibility, and processing claims using electronic/computer systems. You will comply with laws, policies, and procedures when handling confidential information. Expectations include punctuality, positive communication, active listening, efficient call management, and turning negative situations into positive ones.

Qualifications & Skills

The ideal candidate will: ask pertinent questions, demonstrate a desire to understand job expectations, provide feedback for process improvement, work independently while contributing to team goals, and have sound computer skills to learn, train, and transition into UI computer programs. Training will be provided. Travel and/or overtime may be required.

Application Instructions

Preferred method: Apply electronically through CalCareer at http://www.calcareers.ca.gov. Submit ONE application only.

If you cannot apply electronically, mail a completed State Examination/Employment Application STD Form 678 and required documents to:
Employment Development Department
Attn: Job Control #500475
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280‑0001

Drop‑off address: Employment Development Department
Attn: Job Control #500475
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 am – 04:30 pm

Required application documents include: State Examination/Employment Application STD Form 678 (electronic or paper), evidence of eligibility, school transcripts, and optional resume. Applicants must meet the minimum qualifications.

Final filing date: 12/13/2025.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Government Administration