EMPLOYMENT PROGRAM MANAGER I

State of California; California (MO); Hybrid; USD 73,000 - 91,000; Full time

Benefits offered by this job

Telework option

Job summary

The Employment Development Department in California is seeking an Employment Program Manager I to supervise a unit of Employment Program Representatives who determine UI eligibility, conduct fact-finding interviews, and process claims, ensuring accurate, courteous service to internal and external customers.

This first-line management role requires leadership, budgeting, staff development, and adherence to EDD policies.

Qualifications

• Experience in leadership roles overseeing teams delivering public assistance services.
• Ability to manage staff performance, training, and mentoring.
• Strong written and verbal communication skills for customer service.

Responsibilities

• Supervise a unit of staff performing UI eligibility determinations.
• Conduct fact-finding interviews and process claims in compliance with laws.
• Provide prompt, courteous customer service to internal and external customers.
• Lead staff in implementing organizational policies and program changes.
• Prepare and submit reports; manage office administration tasks.

Skills

Leadership

Staff supervision

Customer service

Training

Mentoring

Tools

Microsoft Office

Job description

Job Posting:Employment Program Manager I

Employment Development Department

JC-533361 -

JC-533361 - Employment Program Manager I EMPLOYMENT PROGRAM MANAGER I

$6,525.00 - $8,170.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

The Employment Program Manager I (EPM-I) is a first line management position. Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, the EPM-I is assigned to supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions. Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor. Monitors all staff functions. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner. Leads and involves staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization. Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties. Travel and/or overtime may be required. This position is headquartered in San Jose and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to the headquarter office in San Jose. Travel expenses to and from the headquarter office are the responsibility of the employee. Position(s)exist in Santa Clara County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Office/Cubicle.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM MANAGER I

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Desirable Qualifications

• Effective Time Management and Organizational Skills.
• Effective communication and writing skills
• Customer services and teamwork skills
• Leadership and decision making skills
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI systems knowledge and experience is desirable.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.

The SOQ must be in Arial font, 12 point font, and not exceed 1 pages in length. Include your first name and last name at the top of the page along with the title of the document SOQ.

• Describe your experience, background, and qualifications for this position. Provide specific examples of prior leadership role(s) and include responsibilities.

Responses to the SOQ must be written thoroughly. The initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials. Resume and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not follow the statements above will not receive further consideration and will be excluded from the hiring process. The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction historyunless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified".

EEO Contact

EEO Officer

[phone]

[e-mail]

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.