EMPLOYMENT PROGRAM MANAGER I

State of California; California (MO); Hybrid; USD 65,000 - 80,000; Full time

Job summary

The State of California is seeking an Employment Program Manager I for a limited-term position based in Inglewood, CA. This role involves supervising Employment Program Representatives in determining UI claimant eligibility, providing customer service, and managing staff functions.

Applicants should possess strong leadership, communication, and time management skills. Knowledge of UI systems and proficiency in Microsoft Office are also desirable. The position may be eligible for hybrid work arrangements.

Qualifications

• Minimum requirements detailed in Class Specification.
• Experience in managing and training UI claim processing staff.

Responsibilities

• Supervise a unit of Employment Program Representatives.
• Provide customer service and assist with training.
• Monitor staff functions and prepare reports.
• Implement EDD policies and oversee office administration.

Skills

Effective Time Management and Organizational Skills

Effective communication and writing skills

Customer services and teamwork skills

Leadership and decision making skills

Proficient use of Microsoft Office Suite

Recent two years of UI systems knowledge and experience

Job description

Job Description and Duties

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT. THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Program Manager I (EPM‑I) is a first line management position. Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, the EPM‑I is assigned to supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact‑finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions. Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor.

Monitors all staff functions. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner.

Leads and involves staff in the implementation of the Employment Development Department’s (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization.

Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties.

Travel and/or overtime may be required. This position is headquartered in Inglewood and may be eligible for rotational telework under EDD’s telework policy. Employees are required to report to the headquarter office in Inglewood. Travel expenses to and from the headquarter office are the responsibility of the employee.

Position(s) exist in Los Angeles County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% – 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month.

Working Conditions

Visa Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Office/Cubicle.

Minimum Requirements

The minimum requirements are described in the Class Specification.

Desirable Qualifications

• Effective Time Management and Organizational Skills.
• Effective communication and writing skills.
• Customer services and teamwork skills.
• Leadership and decision making skills.
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint).
• Recent two years of UI systems knowledge and experience is desirable.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.